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Badri Agarwal, President, Bharti Infotel Limited, said, “Our commitment to provide our customers with a world class service, and the investment in quality and cutting edge technology has paid rich dividends not only in the fast growth of the number customers, but also in customer satisfaction and customer delight." Out of the five-lakh phones, Touchtel has installed over 4.4 lakh phones in offices and homes, these provide telecom connectivity to close to two million users. In addition, the company has also put in place an extensive network of 60,000 PCOs, which in turn provide telecom services to another 38 million users. Overall, Touchtel is servicing 40 million users.
Striving for perfection, Touchtel has taken forward the Six-Sigma Quality Programme, which is running in all its circles. Six Sigma is an advanced quality approach, which drives towards a benchmark performance of ensuring a quality compliance of 99.99967%. Touchtel marks a new beginning in the delivery of integrated end-to-end communication solutions. Touchtel is an offering from Bharti Infotel Limited, a subsidiary of Bharti Televentures Limited.
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Copyright
2008, Chennai Interactive
Business Services (P) Ltd. |
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Touchtel, India’s first and
largest private fixed-line telecom service provider from Bharti, has announced
that it has crossed the five-lakh-customer milestone. Touchtel’s customer base
increased from four lakh in June 2003 to over five lakh in early Oct 2003. What
makes this achievement unique is the fact that it has been achieved within one
and a half years of the launch of its services in the four new circles of Delhi,
Tamil Nadu, Karnataka and Haryana.
Touchtel offers customers a
range of benefits ranging from innovative Voice Plus Services, DSL services,
state-of-the art 24 x 7 customer care and a professional and trained staff. This
is backed by a reliable fault free network providing complete telephone services
and solutions ranging from DSL broadband Internet access, Leased lines, ISDN
services, VPNs, Unified Messaging Solutions, a state-of-the art high speed
communication network capable of handling voice, data and video.
