 24/7 Customer centre in Chennai
24/7 Customer, a leading provider of outsourced contact centre and BPO services to Global 1000 companies, has announced the expansion of its partnership with Aviva, the world's fifth largest insurance company.
Based on the success of the Bangalore operations, 24/7 Customer has signed a new relationship with Aviva to start its operations in Chennai. The Chennai facility would be a 1,800-seat centre that will serve the UK market of Aviva. The operations will commence in February 2006.
Its new 1,700-seat, state-of-the-art dedicated facility in Bangalore is spread over an area of 175,000 sq ft and will offer services in life insurance as well as motor insurance. The relationship between 24/7 Customer and Aviva commenced in April 2003 to serve UK customers, with the setting up of a separate subsidiary by 24/7 Customer.
The relationship has grown to 1,100 people servicing UK and Canadian operations of Aviva in the last two years. To manage the growth, a 1,700-seat, dedicated centre has been set up for the subsidiary in Brookefields, Bangalore. 24/7 Customer provides services to the motor, life and health insurance business of Aviva and has been one of the best centres for Aviva amongst its various centres in the UK and India.
The Chennai centre, which would serve the UK market of Aviva, will commence in February 2006.
Commenting on the relationship with Aviva, S Nagarajan, founder and COO of 24/7 Customer, said, "The expansion to Chennai with Aviva is a result of setting up a model centre of excellence for Aviva in Bangalore. We have been able to consistently demonstrate our capability to Aviva and we are extremely pleased with the expansion to Chennai. We are confident that this development will take us a step further in addressing Aviva's requirement and exceeding their expectations. With this addition, 24/7 Customer will provide a variety of back office and customer facing services with a total of 3,500 seats across Bangalore and Chennai dedicated to
Aviva."
Rajnish Virmani, CEO of Aviva Offshore Services, said, "The Chennai centre demonstrates our commitment to grow in India and provide world-class services. We are confident that Aviva will continue to derive the desired benefits from the partnership with 24/7 Customer."
24/7 Customer:
24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated customer lifecycle management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence.
Founded in April 2000, 24/7 Customer employs over 5,500 professionals across seven offices in the US, Canada, the UK and India. The facilities support over 4,600 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 7 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the founding of $ 22 million in 24/7 Customer. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly exceed customer expectations.
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