 SITEL launches 4th site in Chennai
SITEL India, a fast growing BPO major, announced in Chennai the launch of their Global Delivery Centre at Chennai Citi Centre with an investment of Rs 25 crore. The 3,000-people company currently operates out of three centres in Mumbai and Hyderabad.
Safir Adeni, chief executive officer, SITEL India, said, "We have had four significant new business wins in the past five months. These wins together with our global leadership in operational excellence with best in class customer satisfaction has helped us double our employee strength in India in the past one year. We are now in Chennai to leverage the local talent for our global clientele."
"The Chennai centre will provide contact centre and back-office services to clients in the BFSI (banking, financial services, & insurance), telecom, ISP and technology verticals. SITEL India offers contact centre services such as acquisition, customer service, technical support and collections. With 30 per cent of its revenues coming in from back office services such as insurance processing, invoice processing and account management services, we are well positioned to provide a one-stop suite of services to our clients."
"We provide a world-class work environment and our employee engagement model is designed to meet the aspirations of the talent that we hire. We offer professional development training to improve job related skills, internal job transfers for upward and lateral movement and financial support for potential people managers who want to pursue postgraduate management programs. We are also able to provide growth opportunities - for instance, we were able to provide growth for around 350 of our employees in the last 365 days," Safir added.
SITEL India is a joint venture between SITEL Corporation, a US-based, $ 1.2 billion BPO leader, and the prestigious TATA Group.
R Rangaraj
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