IndiGo announced on November 13, 2026, that its email support services are experiencing issues due to a Microsoft service disruption. The airline shared this update on X, stating that all other customer support channels remain operational.
The carrier clarified that while email support is currently impacted, flight operations are unaffected. IndiGo reassured customers that their team continues to provide round-the-clock assistance through other means, ensuring queries are addressed promptly.
Air India also reported on X that it is closely monitoring the Microsoft outage but has not experienced any impact on its communication channels. The airline mentioned that email services have been temporarily rerouted to ensure messages reach them without interruption, with responses still within the usual 24-hour timeframe.
The Microsoft service disruption began late Thursday night (November 12) and continued into Friday. According to Downdetector, users in India first reported issues around 11 pm on Thursday. The number of reports decreased overnight but surged again by 6 am on November 13.
Microsoft stated that the outage is not due to increased traffic but rather server unavailability. The company is working on multiple fronts to identify the cause and restore services. As of now, there are no signs of malicious activity causing the incident. A detailed report will be shared once the issue is resolved.