COVD-19: Haptik builds WhatsApp chatbot to spread awareness

Artificial intelligence (AI) chatbot company Haptik on Friday launched a WhatsApp chatbot called “nCov helpdesk” to spread awareness and answer frequently asked questions about the novel coronavirus (COVD-19).

Given the accessibility of WhatsApp as a medium and people’s preference to chat, the helpdesk is available on WhatsApp to shatter myths and suggest basic hygiene practices around the virus.

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